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Receive the mail in your publication’s name at our local post office
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Open, sort and batch all mail by category, including mail sent from the
client, faxed, telephoned and e-mailed orders
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Update subscription files, applying payments and making necessary
changes, additions and deletions
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Process donations, gift subscriptions and all miscellaneous transactions
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Make bank deposits in your account
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Process credit card payments electronically, including handling of
problem credit cards
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Provide incoming customer service 800 telephone lines for subscriber
calls
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Research, resolve, and where appropriate, respond in writing or via
telephone to subscriber concerns including issuing requests for credit
card receipts (using preprinted or personalized laser generated letters)
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Prepare laser-generated invoice and renewal notices (last minute copy
changes are possible)
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Provide address hygiene through state of the art computer software
(addresses automatically corrected according to the U.S. Postal Service
standards to ensure proper delivery)
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Provide secure direct client access to our database to run live counts,
selected report generation and process subscriber changes, if desired,
using our system’s Internet capabilities
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Upload telemarketing and web files
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Generate back issue, claim, premium and/or single copy sales information
in label or electronic format
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Produce labels or FTP the label file directly to your printer or
designated recipient
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Serve supplemental label runs
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Produce postal reports, barcoded bagtags and pallet tags or provide
these in Mail.dat format
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Generate financial and statistical reports (activity, promotional,
audit)
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Store all necessary materials as required for auditing purposes
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Maintain all record-keeping in strict accordance with ABC and BPA audit
bureau rules
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Prepare BPA and ABC audit statements and host audits on premises
